{% set baseFontFamily = "Open Sans" %} /* Add the font family you wish to use. You may need to import it above. */

{% set headerFontFamily = "Open Sans" %} /* This affects only headers on the site. Add the font family you wish to use. You may need to import it above. */

{% set textColor = "#565656" %} /* This sets the universal color of dark text on the site */

{% set pageCenter = "1100px" %} /* This sets the width of the website */

{% set headerType = "fixed" %} /* To make this a fixed header, change the value to "fixed" - otherwise, set it to "static" */

{% set lightGreyColor = "#f7f7f7" %} /* This affects all grey background sections */

{% set baseFontWeight = "normal" %} /* More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set headerFontWeight = "normal" %} /* For Headers; More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set buttonRadius = '40px' %} /* "0" for square edges, "10px" for rounded edges, "40px" for pill shape; This will change all buttons */

After you have updated your stylesheet, make sure you turn this module off


We Value Your Feedback - Improved Customer Portal is Here!

by Elizabeth Boettcher on August 28, 2023

Over the past few months, our team has been working to deliver an enhanced online portal to improve user experience. We're pleased to announce that the revamped site is now live and ready for you to use! If you do not have an account, we encourage you to sign up and take advantage of the secure online portal to get 24/7 access to all your account information.

New upgrades include the following: a chat feature to allow for quick and easy communication, compatibility with all mobile devices, and a NEW page for supplemental health insurance customers that includes deductible and claims information.

You will find an outline of these significant improvements to the eService site below.

Computer Image for eService Article


1. Live Chat - Several pages on the eService site feature a blue chat icon on the bottom right-hand corner of the screen. If you click on the chat icon, you'll be prompted to enter your name, email, phone number, insured ID number, and a brief summary of the question you'd like to have answered. After submitting this information, you'll be connected within seconds to a live customer service representative that will help resolve your issue quickly. Please keep in mind that live chat is only available during SelmanCo's hours of operation, which are Monday through Friday from 8 AM to 7 PM ET. 


2. Mobile Usability - Our eService site has been optimized for mobile devices, so you'll be able to access policy information, make payments, and edit your online account information whenever you want regardless of where you are. Additionally, your information is secure wherever you browse our site as it uses a TLS certificate to encrypt web traffic and keep your data safe. 


3. Improved Site Layout - A variety of tabs at the top of the eService site clearly outline where to find important information regarding your policy.

  • The Policy Snapshot tab gives you a brief summary of important policy information while the My Policy tab includes all information relevant to your policy, such as billing information, payment history details, and who is covered under your policy.  You can see a screenshot of the My Policy page below.

My Policy 07.18.23

  • The Pay Bill tab allows you to make a one-time scheduled premium payment for your policy and manage details for automatic payments.
  • The Correspondence/Forms tab includes a list of policy correspondence, which is all the documents you've received over the course of your policy being active. This includes ID cards, renewal notices, and privacy notices. The Correspondence/Forms tab also contains a list of policy forms, which are forms you can complete to change information associated with your policy like a beneficiary change form. If you select the "Go Paperless" option, you will receive an email notification when a new notification posts to this tab. This includes your billing notice. This will eliminate the wait time caused by sending via US Mail. 

Documents Tab 07.14

  • The FAQ tab features a list of commonly asked questions and their answers spread across three topics: beneficiary information, premium payments, and claims.
  • The My Online Account tab allows you to change the user name, password, and email address you use to log into the eService site.
  • Clip Art Without Background Claims/deductibles page added for supplemental health insurance customers - If you are a TRICARE/CHAMPVA Supplemental Insurance Plan customer, you now have access to an additional tab on our eService site called Claims/Deductibles. This tab gives you insight into how much you've paid into your deductible and allows you to search your medical claims by date of service, claimant, and more. 

Claim Deductibles 7.24

You can visit our eService site by clicking the button below. If you do not have an account for our eService site, you can create one by following the instructions here.

Visit eService Site

Topics: TRICARE, TRICARE Medical Claims