You've probably dialed a customer service number that sent you into a maze of options, where your only hope was to reach a live operator. If you're calling to discuss the intimate details of a health or life insurance claim, you'll want the person you reach to be knowledgeable and friendly. Customer service at Selman & Company is one of the most important aspects of our business; About 80% of all our customer contact flows through our call center, and a phone call is one of the few interactions customers might have in a year regarding their policy. That's why this is a key area to improve customer retention and capitalize on upsell opportunities. Here are five ways we advance our customer’s experience within our insurance claims call center.
"The key to growth has been diversification. And that remains a theme behind its most recent acquisition as [Selman & Company] keeps its sights fixed on claiming a larger share of a fragmented market." Read the Crain's Cleveland article featuring an interview with David Selman.
Latest investment expands service and product capability for employer-based supplemental benefit programs
James P. Gallagher Joins SelmanCo as Director of Product and Supplier Management
Cancer doesn’t care who you are, where you come from, what age you are, your socioeconomic background, your race, or even what’s going on in your life. But here I was at age 27 diagnosed with breast cancer. I’m not a very public person when it comes to social media, but when I was diagnosed with breast cancer I felt the need to share my story.
Cleveland, OH – June 2015 – Selman & Company employees from the Cleveland, OH and Rockville, MD offices came together in Cleveland to embark on a large-scale volunteer initiative at two local veterans organizations. These veterans’ organizations included Volunteers of America’s Veterans Resource Center and the Louis Stokes Cleveland VA Medical Center.