5 Secrets to Improve the Insurance Claims Call Center Experience

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You've probably dialed a customer service number that sent you into a maze of options, where your only hope was to reach a live operator. If you're calling to discuss the intimate details of a health or life insurance claim, you'll want the person you reach to be knowledgeable and friendly. Customer service at Selman & Company is one of the most important aspects of our business; About 80% of all our customer contact flows through our call center, and a phone call is one of the few interactions customers might have in a year regarding their policy. That's why this is a key area to improve customer retention and capitalize on upsell opportunities. Here are five ways we advance our customer’s experience within our insurance claims call center.

Diversification Is Key to SelmanCo Growth in Fractured Market

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"The key to growth has been diversification. And that remains a theme behind its most recent acquisition as [Selman & Company] keeps its sights fixed on claiming a larger share of a fragmented market." Read the Crain's Cleveland article featuring an interview with David Selman.

Selman & Company Extends Administrative Services Reach Through Acquisition of Vision Financial Corporation

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Latest investment expands service and product capability for employer-based supplemental benefit programs

James P. Gallagher Joins Selman & Company Leadership Team

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James P. Gallagher Joins SelmanCo as Director of Product and Supplier Management

 

Offering a TRICARE Supplement Can Benefit Employers and Eligible Employees

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Benefit Open Enrollment is underway for most organizations this time of the year. Benefit Managers and employers have been preparing all year to offer diversified options that meet the needs of the employees while still trying to control cost. Forward-thinking consultants are presenting Benefit Managers with solutions that do just that with a TRICARE Supplement.

Ready, Set, Wear Pink!

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Cancer doesn’t care who you are, where you come from, what age you are, your socioeconomic background, your race, or even what’s going on in your life. But here I was at age 27 diagnosed with breast cancer. I’m not a very public person when it comes to social media, but when I was diagnosed with breast cancer I felt the need to share my story.

Ann K. Louis joins Selman & Company as Vice President and Chief Administrative Officer

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Cleveland, OH – March 21, 2016 – Selman & Company, a leading insurance administrator and marketer with customers throughout the fifty U.S. states, the District of Columbia and Canada, announced today the hiring of Ann K. Louis to the company’s executive team.  Ann was appointed as the new Vice President and Chief Administrative Officer to provide additional organizational expertise and leadership to meet the needs of a growing workforce and the increasing demand for their administrative services. 

Selman & Company named as one of Crain's 52 Fastest-Growing Companies

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Selman & Company, a leading insurance administrator with offices in Cleveland, OH and Washington, DC, was named to Crain’s 52 Fastest-Growing Companies list.

Ohio Secretary of State Presents Certificate of Commendation to Selman & Company

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Cleveland, OH – August 2015 – Selman & Company, a leading insurance administrator, was recognized by Jon Husted, the Ohio Secretary of State, on their 35th anniversary in business.

Selman & Company Celebrates its 9th Year of Employee Volunteerism Honoring Veterans

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Cleveland, OH – June 2015 – Selman & Company employees from the Cleveland, OH and Rockville, MD offices came together in Cleveland to embark on a large-scale volunteer initiative at two local veterans organizations. These veterans’ organizations included Volunteers of America’s Veterans Resource Center and the Louis Stokes Cleveland VA Medical Center.

An Industry Leader

Selman & Company, a leading insurance administrator serving more than 1,500,000 individual customers throughout the US and Canada, manages nearly $300 million in premium under administration. For 36 years we've provided insurance marketing and administrative services to associations, credit unions, banks, employers, and insurance companies. Sign up to receive industry insights and insider news.

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